Information Technology

The Information Technology Department provides planning, coordination, installation, and maintenance of campus technology and it provides technical support to all academic, student and administrative units. We also provide recommendations for purchasing, equipment setup, installation of hardware and software, implementation of off-campus connectivity, and assists other departments with planning.

 How Do I...?                                          

Get my ACES ID Reset my ACES Password
Get my Banner ID Connect to Alamo_Guest
Set up email on my phone             


Latest News

Help Desk / Technology Service Center Closure - June 14

The Help Desk phone line and the Technology Service Center (NLIB306) will be closed Thursday June 14, 2018 from 8:00am - 12:00pm for a Department training.
For immediate assistance please contact our District IT Help Desk at 210-485-0555. 

Canvas has a new look! The Alamo Colleges has adopted the New User Interface for Canvas. These modifications were based in part on user feedback about look and feel, to improve mobile compatibility, and address accessibility issues. Functionality remains the same and no work from previous semesters will be lost. For a quick tutorial on how to navigate the new Canvas layout, view the New User Interface Overview video .

Why do we have to change?

ACES is being upgraded in order  to  provide a cleaner, more streamlined  and less cluttered version with faster hardware, increased stability, and the ability for students to access their Alamo Colleges email without a second login. Otherwise, it will be quite similar to “old” ACES.

How do I get to “new” ACES?

Please click the login to ACES tab on any of the Alamo Colleges home pages, or access the login page directly at:

*** How do I log in the first time? ***

Use your existing ACES username (for example, jgarcia123). Your default password will be used for the first login only. Your default password will be the first two letters of your last name, IN CAPS, followed by your birthdate in MMDDYY format. For example: John Garcia, born on June 17, 1965, will use GA061765. If your last name and login name are different (usually due to a change in marital status), use the first two letters of your actual, current last name.

Where can I get help with ACES?

NLC IT Help Desk : (210) 486-5777
NVC IT Help Desk : (210) 486-4777
PAC IT Help Desk : (210) 486-3777
SAC IT Help Desk : (210) 486-0777
SPC IT Help Desk : (210) 486-2777
District IT Help Desk : (210) 485-0555

How do I log in after the first time?

As soon as you log in the first time, you will be prompted to change your password. If you wish, you may change it to the password you were using with “old” ACES. For all subsequent logins, please use the password you created.

How do I bookmark ACES or change my old bookmarks (favorites)?

Because the URL (web address) for ACES has changed, you will need to bookmark “new” ACES on all computers you use regularly. Bookmarks are retained on each machine and in each web browser (IE, Chrome, Safari, Firefox, etc.), so you may need to bookmark “new” ACES more than once. If you have “old” ACES bookmarked, please edit the URL from (old) to (new).
Here is a guide to help you with bookmarks:

Alamo_Guest is now available

The Alamo Colleges have updated the "ACCD_Unsecured_Guest" Wi-Fi network name to "ALAMO_Guest". This name change will not impact the service or behavior of Alamo Colleges' open wireless network. If you currently have a wireless device that connects to "ACCD_Unsecured_Guest" wireless network you will need to reconfigure your device to the new wireless network name of "ALAMO_Guest". This name change took place on August 8, 2014.

If you need technical assistance please contact the NLC IT Help Desk:

NLC IT Help Desk: 210-486-5777 
District Support Central: 210-485-0555

For additional information about our College Wireless Network access, click here.