Information Technology Services

Our mission is to provide the highest quality technology-based solutions and services, in the most cost-effective manner, to facilitate student success and performance excellence.

Information Technology Services comprise of five areas all working together to ensure the highest quality technology experience.

  • Network and Operation
  • IT Project Management
  • Application and Systems
  • Client Services
  • Enterprise IT Risk and Security Management

The Information Technology Services departments report to and are led by the District Director of Information Technology Services.

Services

  • Wired and Wireless Network Access
  • Internet and Intranet Website Administration
  • Help Desk Services
  • Instructional Technology and Learning Management
  • Administrative Systems and Reporting
  • Information and Storage Administration
  • Client Hardware and Software Support
  • Email Administration
  • Conferencing and Collaboration
  • Telephony
  • Portfolio and Project Management

Highlights

District Information Technology Services administers the exterprise need for technology in fulfilling the Alamo mission.  It is the goal of IT Services to provide reliable, available and secure network and information resources to students, faculty, staff, administroators and to the community.  IT Services remains committed to delivering robust solution and services effectively and efficiently.

 

Technology Resources for Students

Canvas Online Learning

The official learning management system of the Alamo Colleges.

Learn more

Technology Deals

Alamo Colleges Now Offering Every Student, Faculty and Staff access to Microsoft full Office Suite.

Learn more

Web Browser Checklist

ACES and Canvas Browser Checklist

Learn more

 

IT Help Desk

Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit.

Contact Us

District Helpdesk Information

Phone: 210-485-0555 Option 4
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk @alamo.edu

Hours of Operation

Monday – Friday 8 am – 12 am
Saturday 9 am – 9 pm
Sunday 11 am – 12 am

Winter break holiday hours will begin Dec. 19th and run through Jan. 1st. The DSO Support Central will be open 8am - 8pm Sunday - Saturday but closed Christmas Eve, Christmas Day, New Year's Eve and New Year's Day. On Jan 2nd Support Central will be back to their normal schedule.

Caller Checklist

When calling, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

 

College Helpdesks

 

San Antonio College Helpdesk
210-486-0777

St. Philip's College Helpdesk
210-486-2777

Palo Alto College Helpdesk
210-486-3777

 

Northwest Vista College Helpdesk
210-486-4777

Northeast Lakeview College
210-486-5777