Information Technology Services

Our mission is to provide the highest quality technology-based solutions and services, in the most cost-effective manner, to facilitate student success and performance excellence.

Information Technology Services comprise of five areas all working together to ensure the highest quality technology experience.

  • Enterprise Administrative and Instructional Systems
  • Enterprise IT Infrastructure
  • Enterprise IT Security Systems
  • Enterprise IT Resources
  • Enterprise Communication Systems

The Information Technology Services departments report to and are led by the District Director of Information Technology Services.


  • Email, Calendaring & Collaboration
  • Printing Services
  • E-Learning
  • Online Proctoring
  • Hybrid courses
  • ID Card, Accounts & Access
  • Network, Media & Telecommunications
  • Security
  • Reporting Services
  • Software & Applications
  • Storage
  • Technical Support
  • Web Hosting
  • Wireless


In addition to the Strategic Planning for technology, bond funded technology projects serve to expand the technology support and experience for our students. Recent, wireless upgrades and infrastructure upgrades provide a faster and higher quality service that better meets the needs of our students. Initiatives such as the iPad in the classroom further enhance the learning experience. District Information Technology Services is committed to supporting student success.


  • Canvas Online Learning

    The official learning management system of the Alamo Colleges.

    Learn more

    Technology Deals

    Alamo Colleges Now Offering Every Student, Faculty and Staff access to Microsoft full Office Suite.

    Learn more

    Web Browser Checklist

    ACES and Canvas Browser Checklist

    Learn more


  • Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit.

    Contact Us

    District Helpdesk Information

    Phone: 210-485-0555 Option 4
    Out of Town Students: 866-493-3947 (toll free)
    Email: helpdesk

    Hours of Operation

    Monday - Saturday 8:00 a.m. - 7:00 p.m.
    Sunday 12:00 p.m. - 9:00 p.m.

    Closed Christmas Eve & Christmas Day, New Year’s Eve and New Year’s Day

    Caller Checklist

    When calling, please have the following information readily available

    • Last four digits of SSN
    • ACES ID
    • Date of Birth
    • Banner ID


    College Helpdesks


    San Antonio College Helpdesk

    St. Philip's College Helpdesk

    Palo Alto College Helpdesk


    Northwest Vista College Helpdesk

    Northeast Lakeview College