Want Student Email on Your Phone?

Retrieve Your Email Password

How to retrieve your email password.

  1. Login to ACES 
  2. Click on the Student tab (located at the top left side of the page). 
  3. Click on the Welcome to ACES Web Services link (located at the top left side of the page). 
  4. Click on the Student link 
  5. Place your mouse cursor over the Personal Info menu (listed at the top). 
  6. Click Email Password. Your password will be displayed as an eight-digit alphanumeric case sensitive password. Example A1b23c4E. 

Select A Device

  • IOS Devices

    • On your device, open Settings, then tap Mail, Contacts, Calendar
    • Tap Add Account… 
    • Tap Exchange
    • Enter the following:
      • Email address – ACES-ID@student.alamo.edu
      • Password - Email Password
      • Description - How you want it to display on your device
       
    • Tap Next
    • In the Server field, enter outlook.office365.com
    • Leave domain blank
    • In the username field, enter your email address (ACES-ID@student.alamo.edu)
    • Tap Next
    • Select the features you would like to synchronize with your iOS device.
    • Tap Save
  • Android Devices

    *Process and navigation may vary depending on device and version of Android*    

    • Open account settings and select to add a new account.
    • Tap Exchange ActiveSync.
    • Enter your student email address: ACES-ID@student.alamo.edu
    • Enter your student email password.
    • Tap Next.

     

    (Note: Most Android devices support auto-configuration and will enter in the required server information for you. If auto configuration fails, please see Manual setup instructions below.)  

    If prompted, select to allow remote security administration. 

    Continue configuring your phone and features per your preferences and tap Next.

    Give the account a name or keep the default provided and tap Done.

     

    Manual setup
    • Email address – ACES-ID@student.alamo.edu
    • Domain\username – ACES-ID@student.alamo.edu
    • Password – your student email password.
    • Exchange server – outlook.office365.com
    • Verify Use secure connection (SSL) is checked.
    • Select Next.

    If prompted, select to allow remote security administration. 

    Continue configuring your phone and features per your preferences and tap Next.

    Give the account a name or keep the default provided and tap Done.

  • Blackberry Devices

    *May be different based on specific device settings   

    1. From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account. 
    2. Type your e-mail address and password, and then click Next.
    3. If your BlackBerry device can't determine the appropriate server settings, click I will provide the settings to add this email account. 
    4. Scroll down and then click Next. 
    5. Select Internet Service Provider Email (POP/IMAP), and then click Next. 
    6. Type your user name (for example, tony@contoso.com). 
    7. Scroll down and type the name of your e-mail server. For information about how to find your incoming (POP3 or IMAP4) server name, see How do I find the server settings? later in this topic.
    8. Click Next. 
    9. Enter the name of the outgoing server. For information about how to find your outgoing (SMTP) server name, see How do I find the server settings? Later in this topic.
    10. Click OK to complete the setup.

     

    You can validate and view your phone information from your mailbox by:  

    1. Log in to your email account via ACES.
    2. Select Options in the upper-right corner of your mailbox.
    3. Click See All Options…
    4. Select Phone in the left hand pane.
  • Windows Phone 7

    1. From the home screen swipe left to the App list then scroll down and select Settings.
    2. Select Email and Accounts then add an account. 
    3. Select Outlook, and then enter your email address and password:
      • Type in your Email Password (NOT ACES Password). To find it:
        • Access ACES
        • Student Tab
        • Web Services
        • Personal Information
        • View Email Password
        • Your email address will be in the format “username@student.alamo.edu”
       
    4. Leave the domain field blank and tap Sign in. 
    5. A message will appear We couldn’t find your settings, tap Advanced and enter m.outlook.com or POD51009.outlook.com in the server field. 
    6. Tap Show all settings and change the account name field to Student Email 
    7. Tap Sign in. The account will now synchronize and will appear on your home screen as Student Email.