Customer Service Representative
Program Type: Hybrid
Program Level: Continuing Education
Department: Continuing Education
Institute: Business & Entrepreneurship
College: NVC
What is the Customer Service Representative program?
| Our Customer Service Representative training program will equip you with the skills you need to positively interact with customers in a helpful and professional manner. You will gain an understanding of effective communication styles and techniques by sharpening business writing and interpersonal skills. Learn creative thinking, problem-solving, and crucial conflict management skills including dealing with anger and using the Agreement Frame. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to better manage ourselves for a professional image. Real-world examples are used to help students navigate their communication skills in various business situations. Participants will also receive Mental Health First Aid training. |
Courses
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Program Information
Time Commitment80 Contact Hours 6 Week Training |
CertificationAlamo College Certificate of Completion |
Career OutlookLearn more at the Alamo Colleges Career Coach website |
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Program Requirements
Possess proficiency in English (reading, writing, and speaking skills)
You are at least eighteen (18) years of age
Some high school
Must have access to computer/tablet and internet
Tuition
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One or more of these programs are approved Ready to Work programs. Find out if you’re eligible to receive free tuition and job placement services that will enable you to secure an in-demand career. |
CE RegistrationPhone: 210-212-5266 (Option 4) |
CE Program InformationEmail:dst-alamoICD@alamo.edu |